Administration & Assistance

Develop your administration systems
with our Basis offerings:

We improve the performance, capacity, flexibility and agility of your SAP system.

With our Basis service, we guarantee a 24/7 service thanks to our dedicated experts in France, Tunisia, Egypt and Belgium.​

This agility and expertise serve your most complex SAP landscapes to ensure a complete and seamless integration that fits your needs.

Our expertise in the field of SAP systems, databases and infrastructure allows us to support every aspect of your SAP solutions environment in all its complexity.

Our main BC services:

Installation and
of SAP systems

. All SAP products and with major expertise around HANA technology  

. Copy and update of the SAP system

. Installation of high availability solutions 

. SAP Router 

. Installation of support packages and add-ons 

Configuration of settings, OSes and virtual machines


. Administration of databases

. Import and export of data

. Archiving, backup and restoration

. Backup 

. Disaster recovery

. Performances optimisation

. Data Volume Management

. Master data management


. 24 x 7 support

. Monitoring et alerts

. Incident management

. Performance analysis

. Availability

. Generation of KPIs

. Generation of reports


 . Administration and maintenance of systems

. Printer management

. Job planning

. Transport management

. Monitoring and performance optimisation

. Weekly/monthly system review and report writing

. Security: user and authorisation management


. Version updates ( OS, DB, SAP applications)

. Security updates and patches

. Kernel Updates

. SAP notes


 . Systems migration

. Migration S/4HANA

. Migration Database/HANA

. Virtualisation 

. Cloud and hardware migration

. Migration of data centrer

Are you looking for complete support
for your SAP systems?

From your audit to your follow-up, our BC Basis team is with you in all your projects related to your SAP system, by respecting this process:

  • Needs analysis
  • Scaling: Hardware and software
  • Implementation
  • Testing and validation
  • Follow-up and monitoring
basis illustration

Are you looking to optimise and ensure your SAP systems’ performance?

You wish to benefit from full coverage of you SAP systems backed by a flexible SLA, on-demand support, spontaneous augmentation of resources or one of our added-value packaged services: we will customise our BASIS services in order to satisfy your business needs.

Specific teams for each of your issues to support you in fulfilling your projects.

We have created different services to ensure the performance of your systems simply and safely.

  • Comprehensive BASIS support from AYMAX: Develop your company freely with our comprehensive BASIS remote support backed by a flexible SLA, with affordable monthly costs.
  • AYMAX Expert Hours: Accurately improve your system capabilities with our on-demand flexible BASIS expertise when your company needs it the most.
  • On-demand resources: Supplement your internal SAP team with our expert BASIS consultants.
  • Cloud-Managed Services : Gain instant potential in performance and agility with our BASIS services manages in both Cloud and on-premises systems.

Do you wish to reduce turnaround times and costs on your SAP administration systems?

We support you in all types of situations, thanks to packaged services, with dedicated teams according to three levels of complexity, adapted to your needs and technological developments:

  • Level 1 support:

L1 support includes proactive system monitoring, recording of issues, reporting and escalation of issues to L2 support.

  • Level 2 support: 

Our L2 support staff have extensive knowledge and experience in handling the most complex SAP issues.

  • Level 3 support:

Our L3 staff are SAP certified experts who have designed, built and managed complex SAP landscapes.


Our BC Basis references

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